Terms & Conditions
Welcome to Queen of Chitenge Fashion. We are committed to delivering exceptional quality and service. Please take a moment to review our policies regarding returns, exchanges, and refunds.
Order Issues
In the rare event that your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery and include supporting photos. We’ll gladly assist with a replacement or other suitable resolution.
Please inspect your order upon receipt and contact us immediately if anything is amiss, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
To maintain the highest standards of hygiene and customization, certain items are not eligible for return:
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Custom-made or personalized items, including special orders and tailored garments
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Intimates and personal care items (e.g., beauty products)
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Sale or clearance items
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Gift cards
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Hazardous or flammable materials (if applicable)
If you’re unsure whether your item qualifies, please contact our customer care team before placing your order.
Exchanges
We want you to love your purchase. If you’d like to exchange an item, the fastest way is to:
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Return the item you currently have
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Place a new order for the item you’d like instead
This ensures quicker processing and helps us maintain accurate inventory.
Refunds
Once your return is received and inspected, you’ll receive an email notification about the approval or rejection of your refund.
Contact Us
If you have any questions about these Terms, please don’t hesitate to get in touch:
📧 Email: queenofchitengefashion@gmail.com
Phone: +260966001444
WhatsApp: +260977473768
