Refund Policy

Refund Policy  

At Queen of Chitenge Fashion, we take pride in the quality and craftsmanship of our pieces. However, if you’re not entirely satisfied with your purchase, we’re here to help.

Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To qualify for a return:

  • Items must be in their original condition — unworn, unused, with tags attached, and in original packaging.

  • A receipt or proof of purchase is required.

How to Initiate a Return

To request a return, please email us at queenofchitengefashion@gmail.com.

Once your return is approved, you will receive instructions on how and where to send your item. A return shipping label may be provided depending on your location.

Note: Items returned without prior approval will not be accepted.

Damages and issues 

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery with supporting images. We will resolve the issue with a replacement or suitable alternative.

Non-returnable items 

Certain products are not eligible for return, including:

  • Custom or personalized items

  • Intimates or beauty products

  • Gift cards

  • Sale or final clearance items

Refunds 

Once your return is received and inspected, we will notify you of the status.

If approved, your refund will be issued to your original payment method within 5–14 business days. Please note that your bank or payment provider may require additional time to process the transaction.

Shipping

Africa Orders

Once your payment is confirmed and your order is received, our studio begins preparing your item. Please allow 2–3 business days for processing, as all garments are made to order.

After processing, your order will be shipped via express courier DHL directly to your doorstep. Delivery typically takes 5–12 business days, depending on your location. You will receive a tracking number to follow your shipment every step of the way.

We take great care to ensure your Queen of Chitenge Fashion pieces arrive beautifully and promptly.

International Orders

All international orders are crafted with the same attention and care. Once payment is received, our team will begin processing your order within 2–3 business days.

Orders are shipped via DHL Express, with delivery estimated between 7–15 business days depending on your country. A tracking number will be provided upon dispatch so you can follow your parcel with ease.